# Personalisation & Order Information

-   Details of how to personalise an item, including the information required and any character limits etc are shown on the product page.
-   Please double check your personalisation - how you type it will be how it appears on the product, including spacing & punctuation. 
-   Remember to include any 's if required, and that both these and spaces will all count towards any character limit (if applicable).
-   Please do not include accents, special symbols or emojis as some of our processes will not allow this.
-   If you didn't add the personalisation or upload a photo for the item on your order, please [email us](mailto:info@dilettogifts.com) with the relevant information.
-   Items which are personalised, bespoke or made to your specific requirements are non-refundable, unless damaged or faulty. Your statutory rights are not affected.
-   Personalised items: allow **2-3 working days** for production depending on the method of production. [See our made-to-order lead times](/pages/personalised-gifts-delivered-within-a-week "our made-to-order lead times") for delivery options.
-   **NOTE:** If you need your item by a specific date, please let us know when you order, if there are any problems in meeting your deadline, we will contact you to discuss the options available.

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> Source: [Diletto Gifts](https://dilettogifts.com/pages/order-information)